Support
We're here to help. If you have questions, run into issues, or want to share feedback, reach out using the options below.
Contact Us
Email: hello@earnapp.xyz
For the fastest response, please include:
- A brief description of your issue or question
- Your device type and OS version (e.g., iPhone 15, iOS 18)
- Screenshots if relevant (e.g., for a bug report)
We typically respond within 1–2 business days.
Frequently Asked Questions
Account and Login
I didn't receive my verification code.
Check your spam folder first. If it's not there, wait a few minutes and request a new code. Make sure you entered your email correctly. If the problem persists, contact us.
How do I delete my account?
Send an email to hello@earnapp.xyz with the subject "Account Deletion Request" and the email address associated with your account. We will process your request and confirm once your data has been removed.
App and Challenges
The app isn't blocking the right apps.
Ensure you've granted Earn the necessary permissions in your device settings. On iOS, go to Settings → Screen Time → See All Activity (or App Limits) and verify Earn has access. If you're still having trouble, contact us with your device details.
I completed a challenge but didn't get credit.
Credits are awarded when you answer correctly. If you believe you were credited incorrectly, please contact us with the challenge and your response so we can look into it.
How do I suggest new challenges or content?
We'd love to hear your ideas. Email us at hello@earnapp.xyz with your suggestions.
Privacy and Data
Where is my data stored?
Your account and usage data are stored on secure servers. We use industry-standard practices to protect your information. See our Privacy Policy for details.
Can I export my data?
Yes. Contact us at hello@earnapp.xyz to request a copy of your data. We will provide it in a readable format within a reasonable timeframe.
Other Resources
- Privacy Policy – How we collect, use, and protect your data
- Acceptable Use Policy – Rules for using Earn
- Terms of Use – Apple's standard terms for apps
Earn – Don't eliminate dopamine, make it work for you. Earn it.